IMPACT OF MOTIVATION ON JOB PERFORMANCE AND SATISFACTION OF HEALTHCARE WORKERS IN FEDERAL MEDICAL CENTRE JALINGO, TARABA STATE-NIGERIA
Abstract
This paper assessed the impact of motivation on job performance and satisfaction of healthcare workers in Federal Medical Centre Jalingo, Taraba State-Nigeria. Data were collected from the primary source using a survey research design. A sample of 80 respondents was drawn and used to represent the entire population of the study. The research instrument was validated and tested using Alpha Cronbach with a reliability coefficient of 0.80. Data collected were analyzed using descriptive statistics of frequency, simple percentage, mean and standard deviation. The Results showed that good leadership, recognition, good work-life balance, good company culture and royalty from management, good wages, good working conditions, promotion, financial benefits, and job security were identified as the main factors that motivate the job performance of health workers. The result also showed that motivation promotes quality service delivery, motivation raises job satisfaction, fosters persistency in reaching a specific goal, yields better results, motivation promotes effectiveness and efficiency, and encourages workers' self-confidence toward goal attainment. Lack of good leadership, uncertainties, insufficient availability of resources and opportunities, the attitude of workers, fear of success, and fear of failure were found in this study as the main factors militating against health workers’ motivation in Federal Medical Centre Jalingo, Taraba State. It is therefore recommended that: The management of Federal Medical Centre Jalingo should pay attention to the improvement of employee empowerment, benefits package; work conditions & recognition in connection with their job performance practices; there is a need for performance standards to be measured by criteria directly related to the job and derived from a thorough job analysis.
Downloads
References
Ali, J. A., &Howaidee, M. (2018).The impact of service quality on tourist satisfaction in Jerash.Interdisciplinary Journal of Contemporary Research in Business, 3(12), 164 187.
Annie, D. (2016). The Effect of Motivation on Staff Performance in the Health Services of Ghana: A Case Study of KomfoAnokye Teaching Hospital, Kumasi.Master’s Thesis, Kwame Nkrumah University of Science and Technology.
Bolman, P., & Deal, K. (2018). The effects of health worker motivation and job satisfaction on turnover intention in Ghana: a cross-sectional study. Human Resource for Health, 12(43), 10-20
Chyung, S. (2020).Analyze motivation-hygiene factors to improve satisfaction levels of your online training program. Paper presented at the 18th Annual Conference on Distance Teaching and Learning.
Dieleman, M., Toonen, J., Touré, H., & Martineau, T. (2016).The match between motivation and performance management of health sector workers in Mali.Human Resource for Health, 4(2), 33-35.
Din, A. (2018). Factors Affecting Job Motivation among Health Workers: A Study from Iran. Global Journal of Health Science, 7(3).
Ezzatabadi, I. A., Anafi, P., Asiamah, E., Ansah, E. K., Ashon, D. A., &Narh Dometey, C. (2018).Health worker (internal customer) satisfaction and motivation in the public sector in Ghana.The International journal of health planning and management, 19 (4), 319-336.
Fotis, G., & Maria, M. (2021).The relationship between demographic characteristics and motivational factors in the employees of social security hospitals in Mazandaran.Caspian Journal of Internal Medicine, 6(3), 170-174.
Griffin, R. W. and Moorhead, G. (2017).Organizational Behaviour: Managing People and Organisations, 8th ed. Boston, NY: Houghton Mifflin Company.
Herzberg, F., Mausner, B. and Synderman, B. B. (1957).“Motivation to Work”. In M. Armstrong (2nded) A Hand Book of HRM Practice, 10th ed. London:
John, K. (2018). Workplace environment and its impact on organisational performance in public sector organisations.International Journal of Enterprise Computing and Business Systems, 1(1), 1-16.
Karan, S. (2019). Motivation and Performance-What behavioural scientist say. http://www.indianweekender.(38) 154 157.
Lencho, M. (2020).The match between motivation and performance management of health sector workers in Mali.Human Resource for Health, 4(2), 33-35.
Mathawe, W., &Imhoff, K. (2016).Increasing community health worker productivity and effectiveness: a review of the influence of the work environment.Human Recourse Health, 10(1), 38-40.
Muhammad, L. M., &Tengku, P. (2019).Determinants and consequences of health worker motivation in hospitals in Jordan and Georgia.Social science & Medicine, 58(2), 343-355.
Oosthuizen, A. E. (2020). “Motivation and Employee Performance in the Public and Private Sector in Nigeria”.International Journal of Business Administration.3(1): 31-40.
Ramasodi, J. M. B. (2018). Factors influencing job satisfaction among healthcare professionals at South Rand Hospital PhD. Thesis University Of Limpopo South Africa
Ramprasand, T. (2018).Identifying factors for job motivation of rural health workers in North Viet Nam.Human Resources for Health, 1(10), 1-10.
Reem, Y. (2021). Motivating public sector employees.Heritage School of Governance. Working Papers, 60-75.
World Health Organization (2016). The world health report: 2016: working together for health. Geneva: World Health Organisation.
World Health Organization (2020).Increasing access to health workers in remote and rural areas through improved retention: global policy recommendations.
Copyright (c) 2022 Dugule, Dorcas Sir-Gawi, Gana, Esther D., Paul, Janet
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Author(s) and co-author(s) jointly and severally represent and warrant that the Article is original with the author(s) and does not infringe any copyright or violate any other right of any third parties and that the Article has not been published elsewhere. Author(s) agree to the terms that the GPH Journal will have the full right to remove the published article on any misconduct found in the published article.
