https://gphjournal.org/index.php/bm <p style="font-family: 'Segoe UI', sans-serif; font-size: 16px; color: #333;">The <strong>GPH-International Journal of Business Management</strong> <strong>(e-ISSN <a href="https://portal.issn.org/resource/ISSN/3027-0537" target="_blank" rel="noopener">3027-0537 </a>p-ISSN <a href="https://portal.issn.org/resource/ISSN/3027-0375" target="_blank" rel="noopener">3027-0375</a>)</strong> is a peer-reviewed, open-access journal dedicated to advancing scholarly research and practical insights in all areas of business management. Covering topics such as Accounting, Business Economics, Corporate Governance, Business Ethics, and Strategic Management, the journal serves as a dynamic platform for academics and industry professionals to exchange innovative ideas and promote best practices in the global business community.</p> Global Publication House en-US GPH-International Journal of Business Management 3027-0375 <p>The authors and co-authors warrant that the article is their original work, does not infringe any copyright, and has not been published elsewhere. By submitting the article to <a class="is_text" href="https://gphjournal.org/index.php/bm/index">GPH-International Journal of Business Management</a>, the authors agree that the journal has the right to retract or remove the article in case of proven ethical misconduct.</p> https://gphjournal.org/index.php/bm/article/view/2207 <p>This study assessed the status and challenges of housekeeping departments in selected hotels in Leyte, Philippines, as evaluated by their managers. Using a descriptive survey design, data were collected from 15 housekeeping managers regarding staff performance, tools and equipment, training and development, and recognition practices. Results indicate that the overall status of housekeeping departments was <strong>Highly Adequate</strong> (M = 3.54), with <strong>Housekeeping Staff</strong> scoring highest (M = 3.75) in teamwork, professionalism, safety awareness, and guest satisfaction. <strong>Tools and Equipment</strong> (M = 3.56) were generally sufficient and well-maintained, while <strong>Training and Development</strong> (M = 3.52) reflected adequate orientation, ethical training, and skill enhancement, although the use of Key Performance Indicators (KPIs) for performance monitoring was limited. <strong>Staff Recognition and Appreciation</strong> scored lowest (M = 3.35), highlighting the need for more structured incentive programs. Key challenges identified included maintaining operational efficiency, insufficient tools, high turnover, and limited management support. Statistical analysis revealed that respondent profiles, including age, civil status, and years of service, had no significant relationship with the assessed status of the departments, except for gender, which influenced perceptions of staff performance. The findings suggest that while housekeeping operations are generally effective, targeted improvements in performance monitoring, recognition systems, and management support could enhance staff motivation, service quality, and operational efficiency.</p> Bryan Prime O. Sustal ##submission.copyrightStatement## https://creativecommons.org/licenses/by-nc-nd/4.0 2026-01-09 2026-01-09 9 1 01 13 10.5281/zenodo.18197577