EMPLOYEE MOTIVATION AND PERFORMANCE OF HOTELS IN OBIO AKPOR LOCAL GOVERNMENT AREA, RIVERS STATE
Abstract
This study examined the relationship between employee motivation and hotel performance in Obio-Akpor Local Government Area, Rivers State. The research investigated how Non-Monetary Incentives and Training and Development, as dimensions of employee motivation, influence hotel performance. A descriptive survey design was adopted, with a target population comprising employees and managers of six selected hotels in the area. Using purposive sampling and the Taro Yamane formula, a sample size of 122 respondents was determined. Data were collected via a structured Likert-scale questionnaire and analysed using Pearson Product Moment Correlation Coefficient with the aid of SPSS version 25.0. Findings revealed significant positive relationships between both dimensions of employee motivation and hotel performance. The study concludes that non-monetary incentives and training and development are critical drivers of improved hotel performance in the region, and recommends that hotel managements institutionalise recognition programmes and continuous skills development initiatives to sustain a motivated and high-performing workforce.
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