STATUS OF HOUSEKEEPING DEPARTMENT IN SELECTED HOTELS IN LEYTE
Abstract
This study assessed the status and challenges of housekeeping departments in selected hotels in Leyte, Philippines, as evaluated by their managers. Using a descriptive survey design, data were collected from 15 housekeeping managers regarding staff performance, tools and equipment, training and development, and recognition practices. Results indicate that the overall status of housekeeping departments was Highly Adequate (M = 3.54), with Housekeeping Staff scoring highest (M = 3.75) in teamwork, professionalism, safety awareness, and guest satisfaction. Tools and Equipment (M = 3.56) were generally sufficient and well-maintained, while Training and Development (M = 3.52) reflected adequate orientation, ethical training, and skill enhancement, although the use of Key Performance Indicators (KPIs) for performance monitoring was limited. Staff Recognition and Appreciation scored lowest (M = 3.35), highlighting the need for more structured incentive programs. Key challenges identified included maintaining operational efficiency, insufficient tools, high turnover, and limited management support. Statistical analysis revealed that respondent profiles, including age, civil status, and years of service, had no significant relationship with the assessed status of the departments, except for gender, which influenced perceptions of staff performance. The findings suggest that while housekeeping operations are generally effective, targeted improvements in performance monitoring, recognition systems, and management support could enhance staff motivation, service quality, and operational efficiency.
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