REWARD MANAGEMENT AND EMPLOYEE COMMITMENT IN QUICK SERVICE RESTAURANTS IN RIVERS STATE, NIGERIA
Abstract
Employee commitment is important for the success of quick-service restaurants (QSRs). It affects how well they perform, how often workers leave, and how long the business can stay strong. This work evaluated the nexus between rewrd system and employee commitment at QSRs in Port Harcourt, Nigeria and was operationalized with recognition and career growth. The study was based on Social Exchange Theory as the theoretical underpin (SET). Data was collated from 65 staff members of 10 separate QSR establishments using surveys. The results revealed that when employees feel recognized, they are more committed to their work. In other words, when people feel valued, they stick around longer. The study also points out some challenges in rewarding employees, especially with limited resources and high expectations in Port Harcourt. To improve employee satisfaction and keep workers, QSRs should create clear recognition programs and career paths. By meeting employees' needs, these businesses can build a more dedicated workforce. This, in turn, can lead to better service and smoother operations.
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