Product mediation and innovation and creativity: Global business prospects of manufacturing small and medium enterprises in South-East, Nigeria

  • Dr. Nwakanma, Spencer Ugochukwu
  • Dr. (Mrs.) Prince-Iroha Rosemary
  • Dr. Amande Aondona Samuel Dogo
Keywords: Online Intermediation, Product mediation, employee engagement, innovation and creativity

Abstract

The aim of this study is to find the relationship between product mediation and innovation and creativity in the South-East region of Nigeria. This is a desk research and the researchers used secondary data from other journal articles, books, other internet publications, and the empirical views of other researchers which were extensively reviewed. The theoretical findings in line with the reviewed literature revealed a significant relationship between product mediation and Research and Development Investment and also a significant relationship between product mediation and employee engagement. Therefore, the study recommended that SMEs should adopt the use of R&D investment so as to roll out products that can compete with others.

Downloads

Download data is not yet available.

References

Akenbor, C.O. (2021) Paradigm Shift in Accounting: Epistemological & Phenomenological Perspective, being the 7th Inaugural Lecture delivered, Thursday 4th November, Faculty of Management Sciences, Federal University Otuoke, Bayelsa State.

Ali, H., Li, M., Qiu, X., & Farooq, Q. (2023). Global Mindset and Adaptive Marketing Capabilities in the Internationalization of Mature Chinese SMEs: International Opportunity Perspective. Sustainability, 15(3), 2044.

Amoroso, D., & Lim, R. (2017). The mediating effects of habit on continuance intention. International Journal of Information Management, 37(6), 693-702.

Ampadu, S., Jiang, Y., Debrah, E., Antwi, C. O., Amankwa, E., Gyamfi, S. A., & Amoako, R. (2022). Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis. Journal of Retailing and Consumer Services, 64, 102789

Badalov, U. N. O. (2023, January). Quality in product quality management significance of indicators. In International Scientific Conference" Innovative Trends In Science, Practice And Education" (Vol. 2, No. 2, pp. 65-75).

Boeing, P., Eberle, J., & Howell, A. (2022). The impact of China's R&D subsidies on R&D investment, technological upgrading, and economic growth. Technological Forecasting and Social Change, 174, 121212.

Bowen, R. (2020). Motives to SME internationalization: A comparative study of the export propensity among food and drink SMEs in Wales and Brittany. Cross Cultural & Strategic Management, 27(1), 51-74.

Bridger, E. (2022). Employee engagement: A practical introduction (Vol. 24). Kogan Page Publishers.

Cheong, C. W., Lee, M. H., & Weissmann, M. A. (2020). Credit access, tax structure, and the performance of Malaysian manufacturing SMEs. International Journal of Managerial Finance, 16(4), 433-454.

Chen, C., Gu, J., & Luo, R. (2022). Corporate innovation and R&D expenditure disclosures. Technological Forecasting and Social Change, 174, 121230.

Chesbrough, H. (2020). To recover faster from COVID-19, open up: Managerial implications from an open innovation perspective. Industrial Marketing Management, 88, 410-413.

Corrente, S., Garcia-Bernabeu, A., Greco, S., & Makkonen, T. (2023). Robust measurement of innovation performances in Europe with a hierarchy of interacting composite indicators. Economics of Innovation and New Technology, 32(2), 305-322.

Cropley, D. H., Kaufman, J. C., & Cropley, A. J. (2011). Measuring creativity for innovation management. Journal of technology management & innovation, 6(3), 13-30.

Dalla Costa, A., & El Alam, N. A. (2017). Financial difficulties in the internationalization process of Brazilian SMEs in Latin America. Espacios, 38, 21.

Degbey, W. Y., Eriksson, T., Rodgers, P., & Oguji, N. (2021). Understanding cross‐border mergers and acquisitions of African firms: The role of dynamic capabilities in enabling competitiveness amidst contextual constraints. Thunderbird International Business Review, 63(1), 77-93.

De Marco, C. E., Martelli, I., & Di Minin, A. (2020). European SMEs’ engagement in open innovation When the important thing is to win and not just to participate, what should innovation policy do? Technological Forecasting and Social Change, 152, 119843.

Del Carpio Gallegos, J. F., & Miralles, F. (2023). Interrelated effects of technological and non- technological innovation on firm performance in EM–A mediation analysis of Peruvian manufacturing firms. International Journal of Emerging Markets, 18(8), 1788-1807.

Ekakitie, E.S. (2019) Managing Turbulent Business Environments in Nigeria: A Model Approach, Journal of Education, Society and Behavioural Sciences, 29(3); 1-11. http://www.sdiarticle3.com/review-history/22092.

DOI:10.9734/JESBS/2019/v291330111

Ekakitie, E. S. (2023, March). Taxonomy for reclassification of SMEs for optimal performance in sub-Sahara Africa. Journal of Xidian University https://doi.org/10.37896/jxu17.1/037.

Ewe, S. Y., & Tjiptono, F. (2023). Green behavior among Gen Z consumers in an emerging market: eco-friendly versus non-eco-friendly products. Young Consumers, 24(2), 234- 252.

Fischer, B. (2022, November 10). How to Measure Innovation. Elmhurst University. September 15, 2023, https://www.elmhurst.edu/blog/how-to-measure-innovation/

Gladyrev, D. (2023). Factors Affecting R&D Share in University Revenues: Case of Russia. Journal of Risk and Financial Management, 16(2), 80.

Ginting, Y., Chandra, T., Miran, I., & Yusriadi, Y. (2023). Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation. International Journal of Data and Network Science, 7(1), 329-340.

Habtewold, T. M. (2023). Impacts of internal R&D on firms’ performance and energy consumption: Evidence from Ethiopian firms. International Journal of Innovation Studies, 7(1), 47-67.

Hamdan, A. R., Fathi, M. S., & Mohamed, Z. (2018). Evolution of Malaysia’s technology transfer model facilitated by national policies. International Journal of Engineering & Technology, 7(2.29), 196-202.

International Trade Centre. (2018). Promoting SME competitiveness in Africa: Data for de- risking investment. Geneva: ITC.

Johnson, A. O., Pretorius, A., & Lavhengwa, T. (2023, April). The Effect of Internet Threat on Small Businesses in South Africa. In Computer Science On-line Conference (pp. 149- 168). Cham: Springer International Publishing.

Kalko, M. M., Erena, O. T., & Debele, S. A. (2023). Technology management practices and innovation: Empirical evidence from medium-and large-scale manufacturing firms in Ethiopia. African Journal of Science, Technology, Innovation and Development, 15(1).

Kang, M., Um, K. H., Wang, S., Park, K., Colclough, S. N., & Park, Y. (2022). Integrating manufacturing and R&D functions for better quality and product development performance. Journal of Manufacturing Technology Management, 33(1), 191-212.

Kassa, A. G., & Tsigu, G. T. (2022). Corporate entrepreneurship, employee engagement and innovation: A resource-based view and a social exchange theory perspective International Journal of Organizational Analysis, 30(6), 1694-1711.

Keller, K. L. (2013). Building strong brands in a modern marketing communications environment. In The evolution of integrated marketing communications (pp. 65-81). Routledge.

Kim, H., & Park, M. (2023). Virtual influencers’ attractiveness effect on purchase intention: A moderated mediation model of the Product–Endorser fit with the brand. Computers in Human Behavior, 143, 107703.

Kral, P., Janoskova, K., & Dawson, A. (2022). Virtual skill acquisition, remote working tools, and employee engagement and retention on blockchain-based metaverse

platforms. Psychosociological Issues in Human Resource Management, 10(1), 92-105.

Lin, Y., Dong, D., & Wang, J. (2021). The negative impact of uncertainty on R&D investment: international evidence. Sustainability, 13(5), 2746.

Lu, C., Qi, Y., & Hao, S. (2023). Enhancing innovation performance of SMEs through open innovation and absorptive capacity: The moderating effect of business

model. Technology Analysis & Strategic Management, 1-17.

Marughu, J., & Akintoye, I. R. (2023). Growing the African Economy Through SMEs: A Consideration for Crowdfunding. European Journal of Business and Management Research, 8(2), 216-221.

Meyer, D. F. (2019). An analysis of the causal relationships between economic development, good governance, and political stability in Malaysia. International Journal of Innovation, Creativity, and Change, 5(2), 639-657.

Morgan, J., & Liker, J. K. (2020). The Toyota product development system: Integrating people, process, and technology. CRC Press.

M. Hult, T. T., & Morgeson, F. V. (2023, January 12). 10 ways to boost customer satisfaction. Havard Business Review. September 10, 2023, https://hbr.org/2023/01/10-ways-to-boost- customer-satisfaction

Muñoz-Bullón, F., Sanchez-Bueno, M. J., & De Massis, A. (2020). Combining internal and external R&D: The effects on innovation performance in family and nonfamily firms. Entrepreneurship Theory and Practice, 44(5), 996-1031.

Noorossana, R., Saghaei, A., Shadalouie, F., & Samimi, Y. (2023). Customer satisfaction measurement to identify areas for improvement in higher education research services. Quarterly journal of research and planning in higher education, 14(3), 97-119.

Ogbor, J.O. (2019) Business Policy and Strategic Management: Concepts, Contexts & Cases: 1st edition. Institute of Entrepreneurial and Strategic Studies, Lagos – London

Ogujiuba, K. K., Olamide, E., Boshoff, E., Agholor, I., & Ogujiuba, C. (2023). SMEs, Success, and Capital Startups: Evidence from the Service Sector in South Africa. Administrative Sciences, 13(5), 127.

Ormond, E. (2023). Governance of AI Ethics: Perspective from the Global South (Africa). Available at SSRN 4368020.

Rachmawati, E., & Suroso, A. (2019, October). Mediation Product Involvement against Purchasing Decisions. In the 6th International Conference on Community Development (ICCD 2019) (pp. 195-197). Atlantis Press.

Rajasa, E. Z., Manap, A., Ardana, P. D. H., Yusuf, M., & Harizahayu, H. (2023). Literature Review: Analysis Of Factors Influencing Purchasing Decisions, Product Quality And Competitive Pricing. Jurnal Ekonomi, 12(01), 451-455.

Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162.

Rusch, M., Schöggl, J. P., & Baumgartner, R. J. (2023). Application of digital technologies for sustainable product management in a circular economy: A review. Business Strategy and the Environment, 32(3), 1159-1174.

Salesforce (2021, April 16). Tactics for South African SMEs to Drive Future Growth. Salesforce EMEA. September 10, 2023,

Shaari, M. S., Abdullah, D. N. C., Alias, N. S. B., & Adnan, N. S. M. (2016). Positive and negative effects of research and development. International Journal of Energy Economics and Policy, 6(4), 767-770.

Szyndlar, M. (2023, June 6). Customer Satisfaction: Why It’s Important in 2023. Survicate. September 10, 2023, https://survicate.com/customer-satisfaction/importance-customer- satisfaction/#:~:text=In%20simple%20words%2C%20customer%20satisfaction,predict%2 0business%20growth%20and%20revenue.

Stojčić, N. (2021). Collaborative innovation in emerging innovation systems: Evidence from Central and Eastern Europe. The Journal of Technology Transfer, 46(2), 531-562.

Szakálné Kanó, I., Vas, Z., & Klasová, S. (2023). Emerging synergies in innovation systems: Creative industries in Central Europe. Journal of the Knowledge Economy, 14(1), 450- 471.

Surya, B., Menne, F., Sabhan, H., Suriani, S., Abubakar, H., & Idris, M. (2021). Economic growth, increasing the productivity of SMEs, and open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 20.

Susanto, H. (2016). The Effect of Brand Image, Product Quality, and Price Toward Purchase Decision (Empirical Study on Consumer Cv. Rown Division in Surakarta) (Doctoral dissertation, Universitas Muhammadiyah Surakarta).

Treffinger, D. J., Isaksen, S. G., & Stead-Dorval, K. B. (2023). Creative problem solving: An introduction. Routledge.

Varma, C. (2017). Importance of Employee Motivation & Job Satisfaction for Organizational Performance. International Journal of Social Science & Interdisciplinary Research, 6(2), 10-20.

Wen, K., Alessa, N., Marah, K., Kyeremeh, K., Ansah, E. S., & Tawiah, V. (2023). The Impact of Corporate Governance and International Orientation on Firm Performance in SMEs: Evidence from a Developing Country. Sustainability, 15(6), 5576.

Werner, B. M., & Souder, W. E. (1997). Measuring R&D performance—state of the art. Research-Technology Management, 40(2), 34-42.

Wibowo, T. (2018). The Influence of Consumer Trust and Expectation on Online Repurchase Intention through Customer Satisfaction on the Bukalapak Online Buying and Selling Site in Yogyakarta City. Jurnal Ekobis Dewantara, 1(12), 2230.

Puspasari, A., Nurhayaty, E., Riftiasari, D., Yuniarti, P., Suharyadi, D., Martiwi, R., & Adawia,

P. R. (2022). The effect of service quality perception and company image on customer satisfaction and their impact on customer loyalty Indihome. International Journal of Social and Management Studies, 3(2), 220-233.

Robertson-Smith, G., & Markwick, C. (2009). Employee engagement: A review of current thinking. Brighton: Institute for Employment studies.

Ying, C. L. (2023, June 8). What is customer satisfaction? Definition + importance. Zendesk blog. September 10, 2023, https://www.zendesk.nl/blog/3-steps-achieving-customer- satisfaction-loyalty/#georedirect

Zhang, M., & Mohnen, P. (2022). R&D, innovation and firm survival in Chinese manufacturing, 2000–2006. Eurasian Business Review, 12(1), 59-95.

Zhang, X. E., Teng, X., Le, Y., & Li, Y. (2023). Strategic orientations and responsible innovation in SMEs: The moderating effects of environmental turbulence. Business Strategy and the Environment, 32(4), 2522-2539.

Zhou, H., & Zondo, R. W. D. (2023). The role of business incubation programs in the performance of small and medium enterprises in South Africa. The Seybold Report; Vol. 18, Issue 05.

Published
2025-06-28
How to Cite
Spencer Ugochukwu, D. N., Rosemary, D. (Mrs.) P.-I., & Samuel Dogo, D. A. (2025). Product mediation and innovation and creativity: Global business prospects of manufacturing small and medium enterprises in South-East, Nigeria. GPH-International Journal of Business Management, 8(05), 50-67. https://doi.org/10.5281/zenodo.15762597