TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL PERFORMANCE OF TELECOMMUNICATION COMPANIES IN RIVERS STATE

Abstract

This research aimed to examine the correlation between transformational leadership and the organisational performance of telecommunication businesses in Rivers State.  A cross-sectional survey approach was employed to assess the study's subjects.  The study's population comprises senior personnel from the four main telecommunications providers in Rivers State.  The entities include MTN, Globacom, Airtel, and 9mobile.  Four hypotheses were evaluated utilising Spearman’s Rank Correlation.  The results of these studies indicated a favourable and substantial correlation between transformational leadership and the organisational performance of telecommunications enterprises.  The study found that transformational leadership is a validated management strategy for enhancing organisational performance and innovation.  The study indicated that management of GSM enterprises aiming to enhance organisational performance should actively inspire and engage staff by assigning them significant responsibilities or activities.  This will instill a sense of belonging, therefore enhancing their commitment to not only fulfil their immediate responsibilities but also to contribute to the overarching objectives of the organisation.  This signifies that management must choose leaders who inspire employees to foster motivation, commitment, satisfaction, and support the organisation in attaining its objectives and aims.  Furthermore, processes must be established to remain informed about changes, particularly in the macro-environment of the organisation.  This will empower the organisation to cultivate resilience and adapt to evolving business conditions.