Quality Control Practices and Organizational Resilience of Manufacturing Firms in Rivers State, Nigeria
Keywords:
Quality Control Practices, Organizational Resilience, Customer Focus, Supplier Relationship Management, Robustness, Agility
Abstract
The research delves into the relationship between quality control practices and organizational resilience within the manufacturing sector of Rivers State, Nigeria. Quality control practices are gauged through customer focus and supplier relationship management, while organizational resilience is measured using indicators of robustness and agility. Employing a cross-sectional survey methodology, responses were gathered from 118 managers representing food and beverage manufacturing firms via a validated questionnaire. Through the application of Spearman's Rank Correlation Coefficient, the study establishes noteworthy positive correlations between customer focus and both robustness and agility, as well as between supplier relationship management and both robustness and agility. Thus, the study concludes that quality control practices positively influence the resilience of manufacturing companies. Particularly, both customer focus and supplier relationship management contribute to organizational robustness and agility. Consequently, it is recommended that manufacturing firms develop integrated quality management systems aligned with customer focus, robustness, and agility; establish collaborative supplier development programs focused on enhancing both robustness and agility; implement dynamic training programs to empower employees with skills for agile responses; and leverage technology platforms to facilitate seamless integration between customers and suppliers.
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References
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Annarelli, A., Battistella, C., &Nonino, F. (2020). Competitive advantage implication of different Product Service System business models: Consequences of ‘not-replicable’capabilities. Journal of Cleaner Production, 247, 119121.
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Beuren, I. M., & Santos, V. D. (2019). Enabling and coercive management control systems and organizational resilience. Journal of management, 30(1), 307-323.
Cotta, D., & Salvador, F. (2020). Exploring the antecedents of organizational resilience practices – A transactive memory systems approach. International Journal of Operations & Production Management, 40(9), 1531-1559.
Cristina, R., Adolfo, L.&Gabriel, W. (2018). What we know and do not know aboutorganizational resilience. International Journal of Production Management and Engineering, 6(1), 11-28.
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Duchek, S. (2020). Organizational resilience: A capability-based conceptualization. Springer Business Research, 13, 215–246.
Eketu, A. C. (2015). Product innovation and organizational resilience in public universities in south-south Nigeria. European Journal of Business Management, 7(33), 82-91.
Fatoki, O. (2018). The impact of entrepreneurial resilience on the success of small and medium enterprises in South Africa. Sustainability, 10(7), 2527.
Fening, F. A., Amaria, P., &Frempong, E. O. (2013). Linkages between total quality management and organizational survival in manufacturing companies in Ghana. International Journal of Business and Social Science, 4(10), 1-15.
Hairulliza, M. J., Noraidah, S. A., & Teoh, K. F. (2010). The design for real-time paper perforation quality control. Lecture Notes in Engineering and Computer Science. IMECS, 3, 1849-1851.
Heizer, J., & Render, B. (1991). Production and operations management strategies and tactics (3rd). Allyn and Bacon.
Juran, J. M. (1992). Juran on quality by design: the new steps for planning quality into goods and services. Simon and Schuster.
Kang, C. W., Ramzan, M. B., Sarkar, B., & Imran, M. (2018). Effect of inspection performance in smart manufacturing system based on human quality control system. The International Journal of Advanced Manufacturing Technology, 94(9), 4351-4364.
Kantur, D., &İşeri-Say, A. (2012). Organizational resilience: A conceptual integrative framework. Journal of Management & Organization, 18(6), 762-773.
Khan, M. I., Khan, K. I., Sheeraz, M., & Mahmood, S. (2017). Impact of quality management practices on the performance of manufacturing sectors. Abasyn Journal of Social Sciences- Special Issue: AIC, 343-358.
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Lii, P., &Kuo, F. (2016). Innovation-oriented supply chain integration for combined competitiveness and firm performance. International Journal of Production Economics, 174, 142-142.
Lim, S., & Prakash, A. (2017). From quality control to labor protection: ISO 9001 and workplace safety, 1993–2012. Global Policy, 8, 66-77.
Linnenluecke, M. K. (2017). Resilience in business and management research: A review of influential publications and a research agenda. International Journal of Management Reviews, 19(1), 4-30.
Madzimure, J. (2020). Supply Chain Robustness, Firm Competitiveness and Performance of South African Logistics Firms. Eurasian Journal of Business and Management, 8(2), 137-149.
Mukherjee, A., Chakraborty, A., Garai, M. S. K., Mukherjee, A., Chakraborty, A., &Garai, S. (2016). Essence of Quality Control in Small Manufacturing Industry. IRA-International Journal of Technology &Engineering, 3(3), 229-234.
Mushtaq, A. B. & Rafi, A. L. (2022). Product Quality and Customer Loyalty: A Review of literature. International Journal of Marketing and Technology,12(6), 1-21.
Nafei, W. (2016). Organizational ability: The key to organizational success. International Journal of Business and Management, 11(5), 296-296.
Nnadi, C. F., Akwanonu, N. G., & Okafor, O. P. (2018). An empirical analysis of quality control techniques and product quality in manufacturing Firms in South East Nigeria. International Journal of Academic Research in Economics and Management Sciences, 7(3), 166-184.
Oliver, C. (1997). Sustainable competitive advantage: combining institutional and resource‐based views. Strategic management journal, 18(9), 697-713.
Oloo, C. H. (2017). Quality control practices and organizational performance of Mobile Telecommunications Firms in Kenya (Doctoral dissertation, University of Nairobi).
Orga, C. C. ., Odo, C. O. . ., & Okeke, D. C. (2021). Evaluating The Relationship Between Leadership Development And Human Capital Condition Of Non-Metallic Product Manufacturing Firms In South East, Nigeria. Archives of Business Research, 9(3), 52–71.
Ouedraogo,A.&Boyer,M. (2019). Firm governance and organizational resilience in a crisis on text: A case study of a small research-based venture enterprise. International Business Research, 5(1), 119–121.
Parker, H., & Ameen, K. (2018). The role of resilience capabilities in shaping how firms respond to disruptions. Journal of Business Research, 88, 535-541.
Pasteur, K. (2011). From Vulnerability to Resilience, a framework for analysis and action to build community resilience. Practical Action Publishing.
Princewill, S. J. &Umoh, G. I. (2022). Continuous improvement and operational performance of manufacturing firms: Does organisationalculture matter?International Academic Journal of Management and Marketing,7(1), 301-332.
Rafi, A. L. &Mushtaq, A. B. (2023). Impact of product quality on customer satisfaction: Evidencefrom selected consumer durables. International Journal for Research Trends and Innovation,8(4), 1014-1024.
Rexhepi, P. (2016). The importance of organizational resilience: Continuity, resilience and service management. PECB.
Serfontein, E., & Govender, K. K. (2021). The relationship between resilience and organisational control systems in the South African aviation industry. Journal of Transport and Supply Chain Management, 15(0), a598.
Sharifi, H., & Zhang, Z. (1999). A methodology for achieving agility in manufacturing organisations: An introduction. International journal of production economics, 62(1-2), 7-22.
Somers, S. (2009). Measuring resilience potential: An adaptive strategy for organizational crisis planning. Journal of contingencies and crisis management, 17(1), 12-23.
Stephenson, A.V. (2010). Benchmarking the resilience of organisations. Dissertation, University of Canterbury, NZ.
Suryaningtyas, D., Sudiro, A., Eka, T. A., &Dodi, I. W. (2019). Organizational resilience and organizational performance: examining the mediating roles of resilient leadership and organizational culture. Academy of Strategic Management Journal, 18(2), 1-7.
Tseng, S. M. (2014). The impact of knowledge management capabilities and supplier relationship management on corporate performance. International Journal of Production Economics, 154, 39-47.
Umoh, G. I., & Amah, E. (2013). Knowledge acquisition and organizational resilience in Nigerian manufacturing organizations. Knowledge Acquisition, 3(9), 56-63.
Valikangas, L., &Romme, A. G. L. (2012). Building resilience capabilities at ‘‘Big Brown Box, Inc. Strategy & Leadership, 40(4), 43-45.
Van Fenema, P. C., &Romme, A. G. L. (2020). Latent organizing for responding to emergencies: foundations for research. Journal of Organization Design, 9(1), 1-16.
Vinciquerra, J. (2019). 3 Manufacturing quality control best practices. MAGNET: The Manufacturing Advocacy and Growth Network An Ohio MEP Affiliate.Vogus, T. J., & Sutcliffe, K. M. (2007, October). Organizational resilience: towards a theory and research agenda. In 2007 IEEE International Conference on Systems, Man and Cybernetics (pp. 3418-3422). IEEE.
Whipple, J., Wiedmer, R., & Boyer, K. (2015). A dyadic investigation of collaborative competence, social capital, and performance in buyer-supplier relationships. Journal of Supply Chain Management, 51(2), 3-21.
Ahiauzu, L. U., &Jaja, S. A. (2015). Process innovation and organizational resilience in public Universities in South-South Nigeria. International Journal of Managerial Studies and Research, 3(11), 102-111.
Al Balushi, M. I. A. (2020). Organizational resilience through quality management: a study on the impact of the implementation of quality management principles on resourcefulness.(Unpublished Doctorate Dissertation). University of Edinburgh. UK.
Al-Abdallah, G. M., Abdallah, A. B., &Hamdan, K. B. (2014). The impact of supplier relationship management on competitive performance of manufacturing firms. International Journal of Business and Management, 9(2), 192.
Annarelli, A., Battistella, C., &Nonino, F. (2020). Competitive advantage implication of different Product Service System business models: Consequences of ‘not-replicable’capabilities. Journal of Cleaner Production, 247, 119121.
Annarelli, A., &Nonino, F. (2016). Strategic and operational management of organizational resilience: Current state of research and future directions. Omega, 62(1), 1–18.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
Beuren, I. M., & Santos, V. D. (2019). Enabling and coercive management control systems and organizational resilience. Journal of management, 30(1), 307-323.
Cotta, D., & Salvador, F. (2020). Exploring the antecedents of organizational resilience practices – A transactive memory systems approach. International Journal of Operations & Production Management, 40(9), 1531-1559.
Cristina, R., Adolfo, L.&Gabriel, W. (2018). What we know and do not know aboutorganizational resilience. International Journal of Production Management and Engineering, 6(1), 11-28.
Denyer, D. (2017). Organizational resilience: A summary of academic evidence, business insights and new thinking (pp. 8-25). BSI and Cranfield School of Management.
Duchek, S. (2020). Organizational resilience: A capability-based conceptualization. Springer Business Research, 13, 215–246.
Eketu, A. C. (2015). Product innovation and organizational resilience in public universities in south-south Nigeria. European Journal of Business Management, 7(33), 82-91.
Fatoki, O. (2018). The impact of entrepreneurial resilience on the success of small and medium enterprises in South Africa. Sustainability, 10(7), 2527.
Fening, F. A., Amaria, P., &Frempong, E. O. (2013). Linkages between total quality management and organizational survival in manufacturing companies in Ghana. International Journal of Business and Social Science, 4(10), 1-15.
Hairulliza, M. J., Noraidah, S. A., & Teoh, K. F. (2010). The design for real-time paper perforation quality control. Lecture Notes in Engineering and Computer Science. IMECS, 3, 1849-1851.
Heizer, J., & Render, B. (1991). Production and operations management strategies and tactics (3rd). Allyn and Bacon.
Juran, J. M. (1992). Juran on quality by design: the new steps for planning quality into goods and services. Simon and Schuster.
Kang, C. W., Ramzan, M. B., Sarkar, B., & Imran, M. (2018). Effect of inspection performance in smart manufacturing system based on human quality control system. The International Journal of Advanced Manufacturing Technology, 94(9), 4351-4364.
Kantur, D., &İşeri-Say, A. (2012). Organizational resilience: A conceptual integrative framework. Journal of Management & Organization, 18(6), 762-773.
Khan, M. I., Khan, K. I., Sheeraz, M., & Mahmood, S. (2017). Impact of quality management practices on the performance of manufacturing sectors. Abasyn Journal of Social Sciences- Special Issue: AIC, 343-358.
Kozlenkova, I. V., Samaha, S. A., &Palmatier, R. W. (2014). Resource-based theory in marketing. Journal of the academy of marketing science, 42(1), 1-21.of Procurement and Supply Chain Management, 2(2), 134-148.
Lengnick-Hall, C. A., Beck, T. E., &Lengnick-Hall, M. L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review, 21(3), 243-255.
Lewin, A., &Välikangas, L. (2020). Organization design of resilience in the face of unanticipated global crises. Journal of Organization Design, Call for Papers. Special Issue, 2020. Available from URL: https://jorgdesign.springeropen.com/
Lii, P., &Kuo, F. (2016). Innovation-oriented supply chain integration for combined competitiveness and firm performance. International Journal of Production Economics, 174, 142-142.
Lim, S., & Prakash, A. (2017). From quality control to labor protection: ISO 9001 and workplace safety, 1993–2012. Global Policy, 8, 66-77.
Linnenluecke, M. K. (2017). Resilience in business and management research: A review of influential publications and a research agenda. International Journal of Management Reviews, 19(1), 4-30.
Madzimure, J. (2020). Supply Chain Robustness, Firm Competitiveness and Performance of South African Logistics Firms. Eurasian Journal of Business and Management, 8(2), 137-149.
Mukherjee, A., Chakraborty, A., Garai, M. S. K., Mukherjee, A., Chakraborty, A., &Garai, S. (2016). Essence of Quality Control in Small Manufacturing Industry. IRA-International Journal of Technology &Engineering, 3(3), 229-234.
Mushtaq, A. B. & Rafi, A. L. (2022). Product Quality and Customer Loyalty: A Review of literature. International Journal of Marketing and Technology,12(6), 1-21.
Nafei, W. (2016). Organizational ability: The key to organizational success. International Journal of Business and Management, 11(5), 296-296.
Nnadi, C. F., Akwanonu, N. G., & Okafor, O. P. (2018). An empirical analysis of quality control techniques and product quality in manufacturing Firms in South East Nigeria. International Journal of Academic Research in Economics and Management Sciences, 7(3), 166-184.
Oliver, C. (1997). Sustainable competitive advantage: combining institutional and resource‐based views. Strategic management journal, 18(9), 697-713.
Oloo, C. H. (2017). Quality control practices and organizational performance of Mobile Telecommunications Firms in Kenya (Doctoral dissertation, University of Nairobi).
Orga, C. C. ., Odo, C. O. . ., & Okeke, D. C. (2021). Evaluating The Relationship Between Leadership Development And Human Capital Condition Of Non-Metallic Product Manufacturing Firms In South East, Nigeria. Archives of Business Research, 9(3), 52–71.
Ouedraogo,A.&Boyer,M. (2019). Firm governance and organizational resilience in a crisis on text: A case study of a small research-based venture enterprise. International Business Research, 5(1), 119–121.
Parker, H., & Ameen, K. (2018). The role of resilience capabilities in shaping how firms respond to disruptions. Journal of Business Research, 88, 535-541.
Pasteur, K. (2011). From Vulnerability to Resilience, a framework for analysis and action to build community resilience. Practical Action Publishing.
Princewill, S. J. &Umoh, G. I. (2022). Continuous improvement and operational performance of manufacturing firms: Does organisationalculture matter?International Academic Journal of Management and Marketing,7(1), 301-332.
Rafi, A. L. &Mushtaq, A. B. (2023). Impact of product quality on customer satisfaction: Evidencefrom selected consumer durables. International Journal for Research Trends and Innovation,8(4), 1014-1024.
Rexhepi, P. (2016). The importance of organizational resilience: Continuity, resilience and service management. PECB.
Serfontein, E., & Govender, K. K. (2021). The relationship between resilience and organisational control systems in the South African aviation industry. Journal of Transport and Supply Chain Management, 15(0), a598.
Sharifi, H., & Zhang, Z. (1999). A methodology for achieving agility in manufacturing organisations: An introduction. International journal of production economics, 62(1-2), 7-22.
Somers, S. (2009). Measuring resilience potential: An adaptive strategy for organizational crisis planning. Journal of contingencies and crisis management, 17(1), 12-23.
Stephenson, A.V. (2010). Benchmarking the resilience of organisations. Dissertation, University of Canterbury, NZ.
Suryaningtyas, D., Sudiro, A., Eka, T. A., &Dodi, I. W. (2019). Organizational resilience and organizational performance: examining the mediating roles of resilient leadership and organizational culture. Academy of Strategic Management Journal, 18(2), 1-7.
Tseng, S. M. (2014). The impact of knowledge management capabilities and supplier relationship management on corporate performance. International Journal of Production Economics, 154, 39-47.
Umoh, G. I., & Amah, E. (2013). Knowledge acquisition and organizational resilience in Nigerian manufacturing organizations. Knowledge Acquisition, 3(9), 56-63.
Valikangas, L., &Romme, A. G. L. (2012). Building resilience capabilities at ‘‘Big Brown Box, Inc. Strategy & Leadership, 40(4), 43-45.
Van Fenema, P. C., &Romme, A. G. L. (2020). Latent organizing for responding to emergencies: foundations for research. Journal of Organization Design, 9(1), 1-16.
Vinciquerra, J. (2019). 3 Manufacturing quality control best practices. MAGNET: The Manufacturing Advocacy and Growth Network An Ohio MEP Affiliate.Vogus, T. J., & Sutcliffe, K. M. (2007, October). Organizational resilience: towards a theory and research agenda. In 2007 IEEE International Conference on Systems, Man and Cybernetics (pp. 3418-3422). IEEE.
Whipple, J., Wiedmer, R., & Boyer, K. (2015). A dyadic investigation of collaborative competence, social capital, and performance in buyer-supplier relationships. Journal of Supply Chain Management, 51(2), 3-21.
Published
2023-12-30
How to Cite
Chukwuemeka, O., & E.H, O. (2023). Quality Control Practices and Organizational Resilience of Manufacturing Firms in Rivers State, Nigeria. GPH-International Journal of Business Management, 6(12), 11-24. https://doi.org/10.5281/zenodo.10983984
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Articles
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