THE MEDIATING ROLE OF TURNOVER INTENTION ON THE RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEES’ JOB PERFORMANCE IN THE HOTEL INDUSTRY
Keywords:
Job Satisfaction, Turnover Intention, Hotel Industry, Employees’ Job Performance, Lagos State.
Abstract
This study examined the mediating role of employees' turnover intention on the relationship between job satisfaction, and job performance in the hotel industry in Lagos State, Nigeria. A quantitative research design was used. The population of the study comprised employees of 792 registered hotels in Lagos State. 63 of the 792 registered hotels were selected through systematic random sampling. The employees of the 63 selected hotels put at 1, 624 formed the unit of analysis of the study. Since it is practically impossible for the researchers to sample the entire 1, 624 employees, hence Taro Yamane formula based on proportional allocation was used to determine the sample size of the study put at 330 employees. Partial Least Square (PLS) structural equation modelling was used for the analysis. The study revealed a positive and significant association between job satisfaction and employees’ performance. It also found that turnover intention partially and strongly mediates the connection between job satisfaction and employees’ performance. These findings may serve as a guide to the formulation, and implementation of policies by human resources, and the management of the hotel industry in Lagos State. The management of hotels in Lagos State may use employees’ turnover as a predictor of hotel employee behaviours and then formulate recruitment policies that will help maintain employee satisfaction, and performance thereby helping in employees’ retention. The study also confirmed the applicability of Hertzberg’s Two Factor theory to hotel employees’ work behaviour in an emerging economy.
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References
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Kalidass, A., & Bahron, A. (2015). The relationship between perceived supervisor support, perceived organizational support, organizational commitment, and employee turnover intention. International journal of business administration, 6, (5), 85-89.
Kang, H., Gatling, A. & Kim, J. (2014). The impact of supervisory support on organizational commitment, career satisfaction, and turnover intention for hospitality frontline employees. Journal of Human Resources in Hospitality and Tourism, 14, (1), 1-12.
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Published
2024-03-15
How to Cite
BELLO, M., & Ojo BELLO, Y. (2024). THE MEDIATING ROLE OF TURNOVER INTENTION ON THE RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEES’ JOB PERFORMANCE IN THE HOTEL INDUSTRY. GPH-International Journal of Business Management, 7(03), 01-18. https://doi.org/10.5281/zenodo.10822925
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Copyright (c) 2024 Mercy Busayo BELLO & Yekinni Ojo BELLO
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