KNOWLEDGE MANAGEMENT STRATEGIES AND ORGANISATIONAL CREATIVITY OF HOSPITALS IN THE NIGER-DELTA REGION OF NIGERIA
Keywords:
Knowledge Application, Knowledge Creation, Knowledge Sharing, Knowledge Base Theory, Organisational Creativity
Abstract
This study sought to ascertain the impact of knowledge management strategies on organisational creativity of hospitals in the Niger-delta region of Nigeria. Specifically, the study examined the impact of knowledge creation, knowledge sharing and knowledge implementation on organisational creativity. This gave rise to three specific research questions and hypotheses which guide the study. A descriptive survey design adopted for the study; using a cross sectional survey, and the researchers gathered their data from primary sources using a 5-point Likert validated questionnaire. The target population of the study comprised medical staff of both federal and state teaching hospitals in the Niger Delta Region of Nigeria. Using a purposeful sampling technique, the questionnaire was distributed to 255 respondents across the selected hospitals. The data was analysed using correlation analysis. This method was used to process the data since it allows researchers to estimate relationship between two variables. The result revealed that a statistically significant positive relationship between knowledge management strategies and organisational creativity. Specifically, the result showed beta (β) coefficients of 0.493, 0.681 and 0.904 respectively on the relationships between knowledge creation, knowledge sharing and knowledge application with organisational creativity. Management and policy makers in Health sector especially hospital should as a matter of urgency develop policies that would encourage knowledge management practices in the industry. Also government and other relevant stakeholders are encouraged to improve funding of research and training for medical professionals.
Downloads
Download data is not yet available.
References
Abidi, S. (2007). In health care knowledge-sharing: Purpose, practices and prospects: Health care knowledge.
Agba, A. J., Aazabeye, A. P., Unim, A. P., &Cklaimz, E. D. (2021). Knowledge transferability and workers’ productivity in public hospitals in South-South Nigeria. International Journal of Public Administration and Management Research, 6(6), 50–56.
Ajanaku, O. J., &Mutula, S. (2021). ‘Knowledge management enablers affecting patient care: The perspective of registered nurses in South West Nigeria’. South African Journal of Information Management, 23(1), a1387. https://doi.org/10.4102/sajim.v23i1.1387
Akoko, A. A. (2020). Knowledge Conversion and its Influence on Sustainability of Sugar Companies in Kenya. IOSR Journal of Business and Management, 22(2), 1–20.
Akpa, V. O., Akinlabi, B. H., Asikhia, P. T., &Nnorom, G. K. (2020). Knowledge Management and Performance of Organizations: A Case Study of Selected Food and Beverage Firms. International Journal of Economics and Business Administration, 3(3), 3–18.
Alan, F. (2014). Knowledge management definition, 234 p. Available at http://www/research/entrepreneurship retrieved 26th August, 2014.
Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10, 123–167.
Andem, F., Akpan, D., &Ogosi, F. (2022). Knowledge sharing (KS) strategy and operational performance in University of Uyo Teaching Hospital, Uyo – Nigeria. Proceedings of the International Conference on Industrial Engineering and Operations Management Nsukka, Nigeria, 5 - 7 April, 2022.
Ayatulloh, D., Nursalam, N., &Kurniawati, N. D. (2021). The effect of knowledge management in healthcare services: A systematic review. Journal Pendidikan Keperawatan Indonesia, 7(1), 84–96. Doi: 10.17509/jpki.v7i1.35132
Bordoloi, P., & Islam, N. (2012). Knowledge management practices and healthcare delivery: A contingency framework. The Electronic Journal of Knowledge Management, 10(2), 110–120. Available: www.ejkm.com
Borrill, C., West, M. A., Shapiro, D., & Rees, A. (2000). Team working and effectiveness in health care. British Journal of Healthcare Management, 6(8), 364–371.
Christensen, C. M., &Overdorf, M. (2000). Meeting the challenges of disruptive change. Harvard Business Review, 78(2), 67–75.
Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544–560.
Connelly, C. E., &Kelloway, E. K. (2003). Predictors of employees’ perceptions of knowledge sharing cultures. Leadership & Organization Development Journal, 24(5), 294–301.
Dauglas, G. M., &Marting, J. B. (2005). Standard deviation and standards error. BMJ, 331(7521), 903. Doi: https://doi.org/10.1136/bmj-331-7521.903
Edeh, F. O., Ugboego, C. A., Azubuike, N. U., &Onwuegbul, O. F. (2020). Knowledge Management and Extra-role Behaviour: The Role of Organizational Culture. Journal of Business and Management Studies, 3(5), 1–12.
Evwierhurhoma, D. E., &Onouha, B. C. (2020). Knowledge Management Tools Applications and Organizational Performance of Manufacturing Firms in Rivers State, Nigeria. Network for Research and Development in Africa. International Journal of Knowledge and Dynamic Systems, 13(2), 1–16.
Fennessy, G., & Burstein, F. (2007). Role of information professionals as intermediaries for knowledge management in evidence-based health care. In R. Bali and A. Dwivedi (Eds.), Health care knowledge management: Issues, advances, and successes. Springer: New York, NY.
Forouzan, R., Mohammad, K., &Paria, S. (2021). Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital. Advances in Human Computer Interaction, 20(21), 1–16.
Ghebregiorgis, F. (2019). An empirical study on determining factors affecting the performance of health service providers in Eritrea. Sumerianz Journal of Business Management and Marketing, 2(3), 32–39.
Gilmartin, M. J., D'Aunno, T. A., & Jiang, L. (2012). Assessing the influence of leaders on innovation in health care teams. Journal of Healthcare Management, 57(6), 412–428.
Ilechukwu, I. C., Chineze, J. I., & Okeke, C. O. (2023). Knowledge management practices and organizational performance of teaching hospitals in Anambra State, Nigeria. International Academic Journal of Business Systems and Economics, 8(7), 46–62.
Inkinen, H. (2016). Review of empirical research on knowledge management practices and firm performance. Journal of Knowledge Management, 20(2), 230–257. https://doi.org/10.1108/JKM-09-2015-0336
Kothari, A., Hovanec, N., Hastie, R., &Sibbald, S. (2011). Lesson from the business sector for successful knowledge management in health care: A systematic review. BMC Health Services Research, 11(1), 1–11. https://doi.org/10.1186/1472-6963-11-173
Koushazade, S. A., Omidianpoor, S., &Zohurian, M. (2015). The impact of organizational factors on the effectiveness of knowledge management among nurses. International Journal of Hospital Research, 4(3), 129–135.
Lacetera, N., &Zirulia, L. (2012). Individual preferences, organization, and competition in a model of R&D incentive provision. Journal of Economic Behavior and Organization, 84(2), 550–570.
Lam, A. (2000). Tacit knowledge, organisational learning and societal institutions: An integrated framework. Organisation Studies, 21(3), 487–513.
Mary, L. M. (2008). Standard error: Meaning and interpretation. BiochemiaMdeica, 18(9), 7–13. Doi: https://doi.org/10.11613/bm
Massaro, M., Dymay, J., &Garlatti, A. (2015). Public sector knowledge management: A structured literature review. Journal of Knowledge Management, 19(3), 530–558. https://doi.org/10.1108/JKM-11-2014-0466
McEvily, S., Das, S., & McCabe, K. (2000). Avoiding competence substitution through knowledge-sharing. Academy of Management Review, 25(2), 296–311.
Mesmer-Magnus, J. R., &DeChurch, L. A. (2009). Information sharing and team performance: A meta-analysis. Journal of Applied Psychology, 94(2), 535–546.
Mohayidin, M. G. (2007). The application of knowledge management in enhancing the performance of Malaysian universities. The Electronic Journal of Knowledge Management, 5(3), 301–312. Available: www.ejkm.com
Nguyen, T. N. Q. (2010). Knowledge management capability and competitive advantage: An empirical study of Vietnamese enterprises (Doctoral dissertation, Southern Cross University).
Noor, N. M., & Salim, J. (2011). Factors influencing employee knowledge-sharing capabilities in electronic government agencies in Malaysia. International Journal of Computer Science Issues, 8(4), 23–30.
Olden, P. C., Gomes, J. O., Mader, E. M., & Hart, J. A. (2019). A comprehensive approach to quality improvement and patient safety education for medical students. MedEdPORTAL Publications, 15, 10838.
Onyekwelu, N., Anizoba, A. S., &Uzodike, N. (2021). Knowledge management and organizational commitment in private universities in Anambra State. International Journal of Management & Entrepreneurship Research, 3(8), 26–35.
Opele, J. K., &Okunoye, O. O. (2019). A study of knowledge management (KM) practices of health information management practitioners in tertiary hospitals in Nigeria. Sumerianz Journal of Social Science, 2(12), 256–263.
Rashmi, A. P. (2009). Knowledge-sharing: Collaboration between universities and industrial organizations. In Strategic Roles of Academic Libraries Educational. Rashmi Anantray Parekh.
Sandhu, M. S., Jain, K. K., & Ahmad, I. U. K. B. (2011). Knowledge sharing among public sector employees: Evidence from Malaysia. International Journal of Public Sector Management, 24(3), 206–226). https://doi.org/10.1108/09513551111121347
Sapsed, J., Bessant, J., Partington, D., Tranfield, D., &Someoneng, M. (2002). Team working and knowledge management: A review of converging themes. International Journal of Management Reviews, 4(1), 71–85.
Scott, T., Mannion, R., Davies, H., & Marshall, M. (2003). The quantitative measurement of organizational culture in health care: A review of the available instruments. Health Services Research, 38(3), 923–945.
Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: A review of social and contextual factors that can foster or hinder creativity. Leadership Quarterly, 15(1), 33–53.
Sibbald, S., Wathen, C. N., & Kothari, A. (2016). An empirically based model for knowledge management in health care organizations. Health Care Management Review, 41(1), 64–74. https://doi.org/10.1097/HMR.0000000000000046
Son, T., Phong, L., & Loan, B. (2020). Transformational leadership and knowledge sharing: Determinants of firm’s operational and financial performance. Available at http://DOI.org/10.1177/2158244020927426
Styhre, A., Roth, J., &Ingelgard, A. (2002). Care of the other: Knowledge-creation through care in professional teams. Scandinavian Journal of Management, 18(4), 503.
Takeuchi, H., & Nonaka, I. (2004). Knowledge creation and dialectics. Hitotsubashi on Knowledge Management, 1–27.
Van den Hoof, B., &Huysman, M. (2009). Managing knowledge-sharing: Emergent and engineering approaches. Information and Management, 46(1), 1–8.
West, M. A. (2002). Sparkling fountains or stagnant ponds: An integrative model of creativity and innovation implementation in work groups. Applied Psychology, 51(3), 355–387.
Zaim, H., Muhammed, S., &Tarim, M. (2019). Relationship between knowledge management processes and performance: Critical role of knowledge utilization in organizations. Knowledge Management Research & Practice, 17(1), 24–38). https://doi.org/10.1080/14778238.2018.1538669
Zheng, W., Yang, B., & McLean, G. N. (2013). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. Journal of Business Research, 63(7), 763–771). https://doi.org/10.1016/j.jbusres.2009.06.005
Zhou, L., & Nunes, M. (2012). Identifying knowledge-sharing barriers in the collaboration of traditional and western medicine professionals in Chinese hospitals: A case study. Journal of Librarianship and Information Science, 44(4), 238–248.
Agba, A. J., Aazabeye, A. P., Unim, A. P., &Cklaimz, E. D. (2021). Knowledge transferability and workers’ productivity in public hospitals in South-South Nigeria. International Journal of Public Administration and Management Research, 6(6), 50–56.
Ajanaku, O. J., &Mutula, S. (2021). ‘Knowledge management enablers affecting patient care: The perspective of registered nurses in South West Nigeria’. South African Journal of Information Management, 23(1), a1387. https://doi.org/10.4102/sajim.v23i1.1387
Akoko, A. A. (2020). Knowledge Conversion and its Influence on Sustainability of Sugar Companies in Kenya. IOSR Journal of Business and Management, 22(2), 1–20.
Akpa, V. O., Akinlabi, B. H., Asikhia, P. T., &Nnorom, G. K. (2020). Knowledge Management and Performance of Organizations: A Case Study of Selected Food and Beverage Firms. International Journal of Economics and Business Administration, 3(3), 3–18.
Alan, F. (2014). Knowledge management definition, 234 p. Available at http://www/research/entrepreneurship retrieved 26th August, 2014.
Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10, 123–167.
Andem, F., Akpan, D., &Ogosi, F. (2022). Knowledge sharing (KS) strategy and operational performance in University of Uyo Teaching Hospital, Uyo – Nigeria. Proceedings of the International Conference on Industrial Engineering and Operations Management Nsukka, Nigeria, 5 - 7 April, 2022.
Ayatulloh, D., Nursalam, N., &Kurniawati, N. D. (2021). The effect of knowledge management in healthcare services: A systematic review. Journal Pendidikan Keperawatan Indonesia, 7(1), 84–96. Doi: 10.17509/jpki.v7i1.35132
Bordoloi, P., & Islam, N. (2012). Knowledge management practices and healthcare delivery: A contingency framework. The Electronic Journal of Knowledge Management, 10(2), 110–120. Available: www.ejkm.com
Borrill, C., West, M. A., Shapiro, D., & Rees, A. (2000). Team working and effectiveness in health care. British Journal of Healthcare Management, 6(8), 364–371.
Christensen, C. M., &Overdorf, M. (2000). Meeting the challenges of disruptive change. Harvard Business Review, 78(2), 67–75.
Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544–560.
Connelly, C. E., &Kelloway, E. K. (2003). Predictors of employees’ perceptions of knowledge sharing cultures. Leadership & Organization Development Journal, 24(5), 294–301.
Dauglas, G. M., &Marting, J. B. (2005). Standard deviation and standards error. BMJ, 331(7521), 903. Doi: https://doi.org/10.1136/bmj-331-7521.903
Edeh, F. O., Ugboego, C. A., Azubuike, N. U., &Onwuegbul, O. F. (2020). Knowledge Management and Extra-role Behaviour: The Role of Organizational Culture. Journal of Business and Management Studies, 3(5), 1–12.
Evwierhurhoma, D. E., &Onouha, B. C. (2020). Knowledge Management Tools Applications and Organizational Performance of Manufacturing Firms in Rivers State, Nigeria. Network for Research and Development in Africa. International Journal of Knowledge and Dynamic Systems, 13(2), 1–16.
Fennessy, G., & Burstein, F. (2007). Role of information professionals as intermediaries for knowledge management in evidence-based health care. In R. Bali and A. Dwivedi (Eds.), Health care knowledge management: Issues, advances, and successes. Springer: New York, NY.
Forouzan, R., Mohammad, K., &Paria, S. (2021). Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital. Advances in Human Computer Interaction, 20(21), 1–16.
Ghebregiorgis, F. (2019). An empirical study on determining factors affecting the performance of health service providers in Eritrea. Sumerianz Journal of Business Management and Marketing, 2(3), 32–39.
Gilmartin, M. J., D'Aunno, T. A., & Jiang, L. (2012). Assessing the influence of leaders on innovation in health care teams. Journal of Healthcare Management, 57(6), 412–428.
Ilechukwu, I. C., Chineze, J. I., & Okeke, C. O. (2023). Knowledge management practices and organizational performance of teaching hospitals in Anambra State, Nigeria. International Academic Journal of Business Systems and Economics, 8(7), 46–62.
Inkinen, H. (2016). Review of empirical research on knowledge management practices and firm performance. Journal of Knowledge Management, 20(2), 230–257. https://doi.org/10.1108/JKM-09-2015-0336
Kothari, A., Hovanec, N., Hastie, R., &Sibbald, S. (2011). Lesson from the business sector for successful knowledge management in health care: A systematic review. BMC Health Services Research, 11(1), 1–11. https://doi.org/10.1186/1472-6963-11-173
Koushazade, S. A., Omidianpoor, S., &Zohurian, M. (2015). The impact of organizational factors on the effectiveness of knowledge management among nurses. International Journal of Hospital Research, 4(3), 129–135.
Lacetera, N., &Zirulia, L. (2012). Individual preferences, organization, and competition in a model of R&D incentive provision. Journal of Economic Behavior and Organization, 84(2), 550–570.
Lam, A. (2000). Tacit knowledge, organisational learning and societal institutions: An integrated framework. Organisation Studies, 21(3), 487–513.
Mary, L. M. (2008). Standard error: Meaning and interpretation. BiochemiaMdeica, 18(9), 7–13. Doi: https://doi.org/10.11613/bm
Massaro, M., Dymay, J., &Garlatti, A. (2015). Public sector knowledge management: A structured literature review. Journal of Knowledge Management, 19(3), 530–558. https://doi.org/10.1108/JKM-11-2014-0466
McEvily, S., Das, S., & McCabe, K. (2000). Avoiding competence substitution through knowledge-sharing. Academy of Management Review, 25(2), 296–311.
Mesmer-Magnus, J. R., &DeChurch, L. A. (2009). Information sharing and team performance: A meta-analysis. Journal of Applied Psychology, 94(2), 535–546.
Mohayidin, M. G. (2007). The application of knowledge management in enhancing the performance of Malaysian universities. The Electronic Journal of Knowledge Management, 5(3), 301–312. Available: www.ejkm.com
Nguyen, T. N. Q. (2010). Knowledge management capability and competitive advantage: An empirical study of Vietnamese enterprises (Doctoral dissertation, Southern Cross University).
Noor, N. M., & Salim, J. (2011). Factors influencing employee knowledge-sharing capabilities in electronic government agencies in Malaysia. International Journal of Computer Science Issues, 8(4), 23–30.
Olden, P. C., Gomes, J. O., Mader, E. M., & Hart, J. A. (2019). A comprehensive approach to quality improvement and patient safety education for medical students. MedEdPORTAL Publications, 15, 10838.
Onyekwelu, N., Anizoba, A. S., &Uzodike, N. (2021). Knowledge management and organizational commitment in private universities in Anambra State. International Journal of Management & Entrepreneurship Research, 3(8), 26–35.
Opele, J. K., &Okunoye, O. O. (2019). A study of knowledge management (KM) practices of health information management practitioners in tertiary hospitals in Nigeria. Sumerianz Journal of Social Science, 2(12), 256–263.
Rashmi, A. P. (2009). Knowledge-sharing: Collaboration between universities and industrial organizations. In Strategic Roles of Academic Libraries Educational. Rashmi Anantray Parekh.
Sandhu, M. S., Jain, K. K., & Ahmad, I. U. K. B. (2011). Knowledge sharing among public sector employees: Evidence from Malaysia. International Journal of Public Sector Management, 24(3), 206–226). https://doi.org/10.1108/09513551111121347
Sapsed, J., Bessant, J., Partington, D., Tranfield, D., &Someoneng, M. (2002). Team working and knowledge management: A review of converging themes. International Journal of Management Reviews, 4(1), 71–85.
Scott, T., Mannion, R., Davies, H., & Marshall, M. (2003). The quantitative measurement of organizational culture in health care: A review of the available instruments. Health Services Research, 38(3), 923–945.
Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: A review of social and contextual factors that can foster or hinder creativity. Leadership Quarterly, 15(1), 33–53.
Sibbald, S., Wathen, C. N., & Kothari, A. (2016). An empirically based model for knowledge management in health care organizations. Health Care Management Review, 41(1), 64–74. https://doi.org/10.1097/HMR.0000000000000046
Son, T., Phong, L., & Loan, B. (2020). Transformational leadership and knowledge sharing: Determinants of firm’s operational and financial performance. Available at http://DOI.org/10.1177/2158244020927426
Styhre, A., Roth, J., &Ingelgard, A. (2002). Care of the other: Knowledge-creation through care in professional teams. Scandinavian Journal of Management, 18(4), 503.
Takeuchi, H., & Nonaka, I. (2004). Knowledge creation and dialectics. Hitotsubashi on Knowledge Management, 1–27.
Van den Hoof, B., &Huysman, M. (2009). Managing knowledge-sharing: Emergent and engineering approaches. Information and Management, 46(1), 1–8.
West, M. A. (2002). Sparkling fountains or stagnant ponds: An integrative model of creativity and innovation implementation in work groups. Applied Psychology, 51(3), 355–387.
Zaim, H., Muhammed, S., &Tarim, M. (2019). Relationship between knowledge management processes and performance: Critical role of knowledge utilization in organizations. Knowledge Management Research & Practice, 17(1), 24–38). https://doi.org/10.1080/14778238.2018.1538669
Zheng, W., Yang, B., & McLean, G. N. (2013). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. Journal of Business Research, 63(7), 763–771). https://doi.org/10.1016/j.jbusres.2009.06.005
Zhou, L., & Nunes, M. (2012). Identifying knowledge-sharing barriers in the collaboration of traditional and western medicine professionals in Chinese hospitals: A case study. Journal of Librarianship and Information Science, 44(4), 238–248.
Published
2024-05-11
How to Cite
BARINEDUM MICHAEL, N. (2024). KNOWLEDGE MANAGEMENT STRATEGIES AND ORGANISATIONAL CREATIVITY OF HOSPITALS IN THE NIGER-DELTA REGION OF NIGERIA. GPH-International Journal of Social Science and Humanities Research, 6(03), 35-52. https://doi.org/10.5281/zenodo.11178763
Section
Articles
Copyright (c) 2024 GPH-International Journal of Social Science and Humanities Research
Author(s) and co-author(s) jointly and severally represent and warrant that the Article is original with the author(s) and does not infringe any copyright or violate any other right of any third parties, and that the Article has not been published elsewhere. Author(s) agree to the terms that the GPH Journal will have the full right to remove the published article on any misconduct found in the published article.
