CONFLICT MANAGEMENT PRACTICES EMPLOYED BY PRINCIPALS FOR QUALITY SERVICE DELIVERY IN PUBLIC SECONDARY SCHOOLS IN RIVERS STATE
This study assessed the conflict management practices employed by secondary school principals for quality service in secondary schools in Rivers State. One research question guided the study and one hypothesis was formulated and tested at 0.05 level of significant. The sample for the study was 780 made up of 130 principals and 650 teachers.A questionnaire instrument designed by the researchers titled “Conflict Management Practices Questionnaire” (CMPQ) was used for data collection. The questionnaire was structured on a four point scale of Strongly Agree (SA), Agree (A) Disagree (D) and Strongly Disagreed (SD) weighted 4, 3, 2 and 1. Cronbach’s Alpha method was used to ascertain the internal consistency of the instrument and this yielded a reliability coefficient of 0.81. Mean was used to answer the research question while t-test was used to test the hypothesis.A mean rating of 2.50 and above was interpreted as agree while mean rating of less than 2.50 was interpreted as disagree.The null hypothesis was rejected where the calculated the t-value was greater than critical values (1.96) whereas the null hypothesis was not rejected where the calculated t-values was less than the critical value. Out of 780 copies of instrument administered, 751 copies were retrieved and used for data analysis. The findings of the study indicated that principals and teachers agree that principals employ avoidance principle of conflict management byposting conflicting parties to different areas to avoid clashes.
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