The BANKING SYSTEMS ADMINISTRATIVE EFFICIENCY;

LEVERAGING ON THE E-COMMUNICATION HELP-DESK

  • Dr Patrick N Nwinyokpugi
  • Nelson Alaorubo Elizabeth
Keywords: E-communication, Extranet, Intranet, Social media, E-mail, administrative efficiency

Abstract

Traditional approach in organizational communication where energy is dissipated on paperwork and movement of persons from location to location has become burden to administration and cost to sustainability. This cross-sectional study therefore investigates the relationship thatelectronic communicationhas on administrative efficiency of the banking sector in Rivers State.A survey of the active and registered commercial banks in Rivers State revealed that a total of 22 banks are in operation. However, due to the spread of the banks across the states, fourteen accessible banks were sampled using the convenient sample approached. Therefore, a census of  15 senior officers from each of the banks given a total of 210 respondents was derived.  These 15 represented the heads of department of the banks sampled for the study.  Administration of instrument revealed that 198 respondents actively participated in the survey   A five-point Likert scale questionnaire was designed to extract primary data from 198 active respondents. This instrument was subjected to a reliability test using the Cronbach alpha reliability test  on a 95% confidence level. Hypothetical statements were raised and tested. The Pearson moment correlation coefficients statistical tool was used to analyse the tests of hypotheses and results derived showed positive significant relationship between the dimensions of electronic communication and the measures of admin8istrative efficiency in the studied industry. The findings from this study revealed that electronic communication correlated positively and significantly with administrative efficiency. Therefore, the study recommended that an enhanced and upgraded electronic communication systemshould be adopted in the bank9ng sector so that the full benefits of administrative efficiency can be derived for the bank and her customers in Rivers State.

Author Biographies

Dr Patrick N Nwinyokpugi

Department of Office & Information, Faculty of Management,

Rivers State University, Port Harcourt, Nigeria.

Nelson Alaorubo Elizabeth

Department of Office and Information Management

Rivers State University, Port Harcourt, Nigeria

References

1. Adams, D., Nelson, R., Todd, P. (1992) Perceived usefulness, ease of use and usage of information technology: A replication, MIS quarterly, 16 (2) 227-247.
2. Bandura, A. (1977) Self efficacy towards a unifying theory of the behavioral change, Psychological Reviews, 84, 191 - 215
3. Daniel, E. (1999) Provision of electronic banking in the UK and Ireland, International Journal of Banking and Marketing, 17 (2) 72 - 82
4. Fadipe, J.O. (2000) Efficiency indicators for quality control in Nigerian school system, In Fadipe J.O., Ojedele, P.K. (Eds) Management of Nigerian Education, Personnel Administration and quality in Education, Ibadan, NIEPA Publications
5. Garg, P. (2008) E-governance and banking: A way to good governance, TheIndian Journal of Political Science.Vol. LXIX No1, 53 – 67
6. Hasan, M. K. (2012) Role of E-governance in enhancing administrative efficiency and combating corruption, Bangladesh Journal of Public administration, Vol. XXI No 1
7. Ibrahim, M., Irfan, M. (2017) The role of E-governance in Administrative efficiency and combating corruption: Case study of Sri Lanka. GlobalJournal of Management and Business Research, 17, (2), 38 – 50
8. Kalakota, R., Whinston, A., (1996) Frontiers of electronic commerce Addison Wesley reading mass
9. Marudas, R. (2004) Effects of non-profit organization wealth and efficiency on private donations on large non-profit organization, in P Copley, Research in governmental and non-profit accounting, 11, 71 – 91
10. Nehzow, C. (1997) The internet will shake banking medieval foundations, Journal of internet Banking and Commerce, 2 (2), 19 - 25
11. Ntetha, M.A., Mostert, B.J. (2011) Availability and utilization of information and communication Technologies for service delivery: South African case study, South African Journal of library and Information Science, 177, 125 –177
12. Oni, S., Gberevbie, D., Oni, A. (2016) E-governance and administrative efficiency in Nigerian banking sector and public service, Covenant University PressOta Nigeria 145 – 156
13. Pugh, H., Hining, T. (1968) Dimensions of organizational structure, Administrative science quarterly, 13, (1) 65 – 105
14. Pikkarainen, T. (2004) Customer’s acceptance of online banking an extension of the technology acceptance model, Internet research, 3, 224-235
15. Rogers, E. (1995) Diffusion of innovation 4th edition Simon and Schuster NewYork
16. Sababu, B.M. (2001) The effects of business policy and administrative efficiency on organizational performance; the case of customer cooperative in Kenya, Egerton University Ph.D. Thesis
17. Spenkelink, H. (2012) Administrative efficiency in theory and practice at PT Sarandi, M.Sc. thesis University of Twente
18. Verlag, (2000) Economic benefit of standardization N German institute of standardization, pp125
Published
2020-06-30
How to Cite
Nwinyokpugi, D. P., & Elizabeth, N. (2020). The BANKING SYSTEMS ADMINISTRATIVE EFFICIENCY;. GPH - International Journal Of Computer Science and Engineering, 3(06), 01-11. Retrieved from http://gphjournal.org/index.php/cse/article/view/281